After checking with customer service and being assured his room was wheelchair accessible, his room was not wheelchair accessible. My brother had booked a handicapped room since his wife has MS and needed a wheelchair accessible room. After a glitch with one of the rooms was resolved, everyone had a wonderful stay. The rooms were clean, comfortable, and quiet. We went for a funeral, but the hotel made the experience better than we were expecting. My extended family and I all stayed at the Hampton Inn at the Kansas Star Casino. Hilton Hawaiian Village Waikiki Beach Resort.